Helpful Info
INFORMATION AS OF 7/10/2024
If you have a MAX box (NOT AN EZXSTREAM BOX INFORMATION WILL BE DIFFERENT) with the older firmware (i.e. on the home screen it still displays MAX in the middle of the screen) you will have a couple options moving forward since MAX is no longer operational (it will now ask for payment or a code from the bottom of the box).
1. You can leave it the way that it is and access the media center and live tv through a different avenue as follows:
2. You may send the box back in order to have it updated with the correct firmware and then it will be sent back to you. Text 352-269-3727 with the same information as above, and then your request to send in the box for update of the firmware. You will receive the address to ship the box back to and a RA# to include with your box. You are responsible for paying the shipping for the box here. Shipping will be covered to return the box to you.
3. If you would like to update the firmware yourself, you may request a flash drive with the update on it. Step by step directions can be found HERE. You need to send a text message to the same number above with the same information required above. Along with an address to have the flash drive shipped to. You will be provided a tracking number after it is shipped.
1. You can leave it the way that it is and access the media center and live tv through a different avenue as follows:
- Instead of clicking MAX from the Home Screen, you will click on APPS
- Once in APPS, you will select the correct app for what you would like to use:
- For the media center (with the ribbon menu) where you can stream Movies and TV Show episodes on demand - you will select the app called Media Player Update ** DO NOT CLICK 'MEDIA PLAYER' , THAT IS A DIFFERENT APP, YOU NEED TO CLICK MEDIA PLAYER UPDATE EACH TIME YOU WANT TO OPEN THE MEDIA CENTER**
- For watching live tv - you will need to select the app called Ultra IPTV - this will open the Ultra app for viewing live tv. You should already have a permanent username and password for Ultra but if you do not you can text 352-269-3727 with your name and a picture of your sales receipt, as well as your email. You will not receive a response if that information is not included. If you have requested the permanent username and password via another route such as email, please be sure to check your junk/spam folder to make sure that you did not already receive it.
- For the media center (with the ribbon menu) where you can stream Movies and TV Show episodes on demand - you will select the app called Media Player Update ** DO NOT CLICK 'MEDIA PLAYER' , THAT IS A DIFFERENT APP, YOU NEED TO CLICK MEDIA PLAYER UPDATE EACH TIME YOU WANT TO OPEN THE MEDIA CENTER**
2. You may send the box back in order to have it updated with the correct firmware and then it will be sent back to you. Text 352-269-3727 with the same information as above, and then your request to send in the box for update of the firmware. You will receive the address to ship the box back to and a RA# to include with your box. You are responsible for paying the shipping for the box here. Shipping will be covered to return the box to you.
3. If you would like to update the firmware yourself, you may request a flash drive with the update on it. Step by step directions can be found HERE. You need to send a text message to the same number above with the same information required above. Along with an address to have the flash drive shipped to. You will be provided a tracking number after it is shipped.
Information as of 2/20/2024
Everyone having issues with Ultra today you can get back up and running with these steps...
1) Ultra App (blue background) go to Switch User, create a new user with your same login details. Once back into app click on Live TV row to download like normal. Wait a few seconds then go to settings / EPG and if you see it still says 'Not Downloaded' click over and do the refresh and it should download and turn green.
You can stop here if you want or you can continue to this second step if you'd like to set ULTRA up from the media center - however, it is not necessary.
2) Ultra Add-on and TV Guide (black background) from ribbon go to Settings and arrow down to Reset. Click yes to clear credentials. Then go back to Ultra TV addon and login in again. You also need to redo the Settings/Setup PVRand restart media player update 3 times and wait for channels again too.
Current channel count is 2083, and they seem to be working in ESPN+ feeds as there is now a group for it, and also Spanish Movies group.
1) Ultra App (blue background) go to Switch User, create a new user with your same login details. Once back into app click on Live TV row to download like normal. Wait a few seconds then go to settings / EPG and if you see it still says 'Not Downloaded' click over and do the refresh and it should download and turn green.
You can stop here if you want or you can continue to this second step if you'd like to set ULTRA up from the media center - however, it is not necessary.
2) Ultra Add-on and TV Guide (black background) from ribbon go to Settings and arrow down to Reset. Click yes to clear credentials. Then go back to Ultra TV addon and login in again. You also need to redo the Settings/Setup PVRand restart media player update 3 times and wait for channels again too.
Current channel count is 2083, and they seem to be working in ESPN+ feeds as there is now a group for it, and also Spanish Movies group.
Information as of 2/19/2024
As of now the current build version is FEB 07 (2.7) and you can update to this build from the Update Wizard that is under System on the ribbon in the media center. If you have not done so, please email help@ultrafreestream.com with a picture of the bottom of your box and the code that is there and ask for your permanent Username and Password. The temporary one is still working but in order to have the best functionality you need a permanent one.
As of now the current build version is FEB 07 (2.7) and you can update to this build from the Update Wizard that is under System on the ribbon in the media center. If you have not done so, please email help@ultrafreestream.com with a picture of the bottom of your box and the code that is there and ask for your permanent Username and Password. The temporary one is still working but in order to have the best functionality you need a permanent one.
Information as of 2/5/2024
Please disregard the videos below if you are having trouble with your live tv. You should have received an email from max@multitvbox.com telling you what to do. If you did not receive this email, please check your junk or spam folders. If you need another email sent, please reach out via the contact form and one will be sent out to you. Thank you for your patience.
Newest Update Information as of 1/15/2024
Update as of 1/15/2024
Update Fix Step By Step Written Instructions
Please follow along with this update tutorial step by step IF YOU ARE RUNNING A BUILD THAT IS 12.4 OR EARLIER. The build version can be found in the menu items under the SYSTEM on the ribbon where movie/tv, real-debrid only, etc. is located.
IF YOU ARE RUNNING BUILD JAN 1.3 OR 1.9 , in the menu under the SYSTEM on the ribbon menu, you will see UPDATE WIZARD. In order to install the Curren build (JAN 13 as of this email), you will select Update Wizard > Builds > current build Jan 13. It will download, extract and install, and then it will tell you it is installed and that it will need to exit the app and restart, and you will press OK.
https://youtu.be/QZz4FlaApiA - Link to video tutorial - Please watch and follow along with the video or the written instructions, or both.
Install Kodi 20.1 (ULTRA APP)
IMPORTANT NOTES:
WITH THE JAN 13 UPDATE, YOU WILL SEE IMPORTANT INFORMATION REGARDING THE BOX AND FUTURE UPDATES. PLEASE READ ALL MESSAGES ALONG THE BOTTOM OF THE SCREEN. LIVE TV IN THE ULTRA APP WILL BE UPDATED WITH SHOW DATA HOPEFULLY WITHIN THE WEEK SO YOU CAN SEE WHAT IS ON JUST LIKE THE TV GUIDE.
WATCH THE VIDEO ENTIRELY AND PLEASE WATCH IT CAREFULLY. IF YOU NEED TO PAUSE, YOU MAY. AND REWIND AS MUCH AS YOU NEED TO.
I will be making more videos on how to find everything in Ultra and how to use it as time progresses. Thank you for your patience.
Update Fix Step By Step Written Instructions
Please follow along with this update tutorial step by step IF YOU ARE RUNNING A BUILD THAT IS 12.4 OR EARLIER. The build version can be found in the menu items under the SYSTEM on the ribbon where movie/tv, real-debrid only, etc. is located.
IF YOU ARE RUNNING BUILD JAN 1.3 OR 1.9 , in the menu under the SYSTEM on the ribbon menu, you will see UPDATE WIZARD. In order to install the Curren build (JAN 13 as of this email), you will select Update Wizard > Builds > current build Jan 13. It will download, extract and install, and then it will tell you it is installed and that it will need to exit the app and restart, and you will press OK.
https://youtu.be/QZz4FlaApiA - Link to video tutorial - Please watch and follow along with the video or the written instructions, or both.
- Turn on the box.
- From the Home Screen, click MAX
- Click Continue.
- Go to Media Center Update in the top right and click okay. (It will download, extract and install.)
- Click on Install. (If it asks about Play Protect, you press Decline.)
- Click Open.
- Click Continue.
- Click Allow. **YOU HAVE TO CLICK ALLOW EVERYTIME OR IT WILL GIVE YOU A MESSAGE THAT PERMISSION WAS DENIED.**
- Click Allow. (It will say preparing for first run.)
- Click the right arrow to highlight OPEN, click OK.
- Wait for it to be finished working (you will see at the bottom right hand corner.)
- Press OK button.
- Click the top option (Current Build Jan 13)
- Press okay when it pops up with Installation Complete. It will bring you the Home Screen.
Install Kodi 20.1 (ULTRA APP)
- Click Max from the Home Screen.
- Continue.
- Select Kodi 20.1
- It will download, then select install.
- It will install, when it’s finished click OPEN.
- Select TV.
- Press the right arrow, SAVE will be selected.
- Press OK button on remote.
- It will ask for login details.
- Put any name you’d like.
- The username is : happy2024
- Password : newyear
- Login.
- Click the Live Tv selected with the white rectangle around it, and it will download Live TV.
IMPORTANT NOTES:
WITH THE JAN 13 UPDATE, YOU WILL SEE IMPORTANT INFORMATION REGARDING THE BOX AND FUTURE UPDATES. PLEASE READ ALL MESSAGES ALONG THE BOTTOM OF THE SCREEN. LIVE TV IN THE ULTRA APP WILL BE UPDATED WITH SHOW DATA HOPEFULLY WITHIN THE WEEK SO YOU CAN SEE WHAT IS ON JUST LIKE THE TV GUIDE.
WATCH THE VIDEO ENTIRELY AND PLEASE WATCH IT CAREFULLY. IF YOU NEED TO PAUSE, YOU MAY. AND REWIND AS MUCH AS YOU NEED TO.
I will be making more videos on how to find everything in Ultra and how to use it as time progresses. Thank you for your patience.